We are dedicated to ensuring your stay with us is comfortable and enjoyable.
Please be advised that we operate under a strict No Refund Policy for the following reasons:
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Reservation Commitment: When you make a reservation with our Hotel,
you are reserving specific dates and room(s). These commitments often result in turning
away potential guests. As a result, we are unable to offer refunds for cancellations or no-shows.
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Operational Considerations: To maintain operational efficiency and uphold
our commitment to quality service, we plan and allocate resources based on confirmed
reservations. Last-minute cancellations can disrupt this process.
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Fair Treatment for All Guests: To ensure fairness, we apply our No Refund Policy
consistently to all guests. This ensures a level playing field and supports consistent service.
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Special Circumstances: In the event of emergencies or unforeseen events, please
contact our reservations team. While our general policy is strict, we may evaluate situations
case-by-case and offer a credit for future stays.
We appreciate your understanding and cooperation with our No Refund Policy. If you have any
questions, please contact us at
info@vagavista.com.